866-374-3583 Customer Service 9-5 Central Time

Terms and Conditions

Return Policy:

Wood Slide out Shelves,Spice Racks,Pantry Units: Are custom made products which are constructed to your specifications, we do not inventory any wood slide out shelf product as there are many variables in producing a custom made product that may not be common to any other cabinet or consumer needs and are therefore not a returnable product.The (Notes:) section on the product page is intended for your personal notes and are not intended as notes to us and therefore are never taken into consideration by data entry when entering your order. If you have any concerns about sizing or installing. Please call or e-mail us prior to ordering.


Please keep in mind that we are completely reliant on your measurements. We have produced thousands of slide out shelves to cabinet measurements so we are confident that our shelf will fit the cabinet opening and depth that you give us. In order for our manufacturing process to create a fast turn around for our customers, once an order is placed and in processing, we cannot make changes nor offer refunds of any kind.


Accessories and hardware: When a hardware update is available Slide Out Shelves LLC may replace hardware or accessories with any updated version of comparable quality without prior notice

 

Products not manufactured by Slide Out Shelves LLC: We manufacture only the custom slide out shelves,spice racks and pantry units, all other material handled by Slide out Shelves are covered by its respective manufacturer and any warranties should be directed to these manufacturers. Easy Close or Soft Close Full extension drawer slides require special knowledge and attention to install properly, we do not quarantee application of soft close mechanism other than the working condition of said mechanism at time of shipment. Products not manufactured by Slide Out Shelves LLC are considered special order and are not returnable. If the customer cancels a special order item prior to shipping, we reserve the right to charge a processing fee to cover cancellation time costs. All other conditions of our return policy apply.

 

Return Authorization: If we make an exception to our return policy. All accepted returns are subject to a 25% restocking fee. Upon inspection and verification of completeness of material. Slide out Shelves LLC will issue a merchandise exchange refund in the amount of original purchase price of item (minus 25%).  Shipping costs are not refundable. No returns will be considered after 14 days of product delivery. All returns must contain all original material and packaging in unused condition and in re-sell-able condition.  A return authorization is required.  Before returning any item to Slide out Shelves you must obtain a return authorization number. No refunds or other consideration will be valid without this number. If a RAN ( return authorization number ) is issued, this RAN must be printed on the outside of the pre-paid return and the return must be received by us within 7 days of the RAN being issued, we will not accept returns that arrive at our facility more than 7 days. Returns must be with UPS only customer is responsible for all shipping costs


Damages: All items are inspected for completeness and damage prior to shipping.We take care in packaging our products to prevent shipping damage but the nature of our product is subject to occasional damages by the carrier.


Shock Damage can happen to our product without any signs of damage to the box, this is why upon receiving your shipment, immediately inspect the contents for any damages. The Carrier is responsible for damages occurred during shipment. We are not responsible for damages accrued during shipping. If you find damages, contact us and report the exact damages so that we can give an accurate report to UPS.


 All Shipping damages must be reported within 72 hours of the carriers delivery confirmation or items are to be considered intact and undamaged.


   UPS does not require signatures for residential deliveries and will attempt to place packages in safe areas such as porches or doorways. We send a Quantum View UPS Tacking number with each shipment so that our customers can track their packages. Some e-mail programs look at this e-mail as being spam and will automatically send it to your junk mail box.Please check your junk mail for this e-mail prior to contacting us. We only ship to address that are on original purchase order, we do not redirect any package. Once UPS has delivered the shipment we are not responsible for lost or stolen items.

**We are a e-commerce business which means that we keep our prices down by not employing phone banks to take orders that can be placed online. We will on occassion take a customers order over the phone and the customer will receive a order confirmation by e-mail. It is the customers responsibility to notify Slide Out Shelves LLC at 866-374-3583 if you do not receive the order confirmation. The customer has the responsibility to immediately proof the order confirmation for correct name and addresses plus the structure of any product ordered. Slide Out Shelves LLC will not be responsible for any errors if not notified within 6 hrs of your order being placed and you agree to be responsible for any charges that may occur because of the error(s).

 *Note: Because of consumer abuse we have posted this shipping damage notice to clarify how we handle shipping damages, we state this as a solid guide line for damages, we understand everyone has special circumstances but we need to set guide lines and follow them, to be fair to all customers


Shipping Addresses: We do not ship to P.O. Box addresses. We rely on the customer to enter the correct shipping address, if the carrier needs to make any address corrections to make delivery, they charge us for any corrections and we reserve the right to charge the customers credit card for these additional charges. Some rural address will incur additional handling charges or charges by the carriers, these charges will be charged to the customers credit card.

Shipping Costs:  Our main carrier is UPS. Shipping costs may include handling charges. We reserve the right to ship with a different carrier if we deem necessary.Canadian orders may incur duties which are the responsibility of the purchaser

Errors and Omissions: While we do our very best to insure that the pricing and product information on our website is accurate, occasionally typographical and informational errors do appear. We apologize for any inconsistency, but reserve the right not to fulfill orders based on incorrect pricing or information.

Sales Tax: Arizona residents & businesses will be charged 8.68% sales tax

Privacy Policy: Slide out Shelves LLC does not sell or share our customer information with any third parties. We reserve the right to contact you in regards of any product that you purchase from us.

Ownership

All materials on the Site created or provided by Slide Out Shelves LLC, including text, graphics, logos, icons, and images, are the property of Slide Out Shelves LLC or its content providers, and are protected by United States and international intellectual property laws. The compilation of all the content on this Site is the exclusive property of Slide Out Shelves LLC and is also protected by United States and international intellectual property laws. You may download, view, copy, and print the materials on this Site for personal use only, provided that you do not remove or alter any trademark, service mark, or logo, or any copyright or other intellectual property notices. Except as provided above, you may not download, view, copy, print, reproduce, distribute, republish, display, post, transmit, or modify any material, or portion thereof, located on the Site in any form or by any means without the prior written consent of Slide Out Shelves LLC. Slide Out Shelves LLC reserves the right to revoke any of the rights granted herein at any time, and those rights automatically terminate if you violate any of the terms or provisions herein. Upon revocation or termination of such rights, you must destroy any digital or printed copies obtained from any portion of the Site. Unauthorized use of any material on Slide Out Shelves LLC may violate copyright law, trademark law, and other laws of the United States and other jurisdictions. All rights not expressly granted herein are reserved.

Slide Out Shelves LLC and the Slide Out Shelves LLC Logo are the trademarks of Slide Out Shelves LLC. The trademarks, service marks, and logos used on the Site are trademarks of Slide Out Shelves LLC or others. Nothing on the Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark without the prior written consent of Slide Out Shelves LLC. The designations ä , ®, ©, SM or any other intellectual property symbols reflect registration and/or use in the context of United States laws as such relate to such intellectual property symbols.

Links to Other Sites

The Site may contain links to other web sites. Slide Out Shelves LLC has no control over, and accepts no liability, obligation, or responsibility for, the contents or performance of other websites. Any such links do not necessarily constitute an endorsement of or any representation regarding the linked website, its content, its owner, its performance, or its owner's products or services.

Limitation of Liability

IN NO EVENT WILL Slide Out Shelves LLC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSS (EVEN IF Slide Out Shelves LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM (i) THE USE OF OR INABILITY TO USE THE SITE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED, OBTAINED, OR TRANSFERRED OR SOUGHT TO BE PURCHASED, OBTAINED OR TRANSFERRED THROUGH OR FROM Slide Out Shelves LLC; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SITE OR SERVICE PROVIDED BY Slide Out Shelves LLC. Slide Out Shelves LLC SHALL NOT BE LIABLE FOR ANY FAILURE TO PERFORM UNDER THESE TERMS OF USE WHERE SUCH FAILURE RESULTS FROM ANY CAUSE BEYOND Slide Out Shelves LLC's REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO MECHANICAL, ELECTRONIC, OR COMMUNICATIONS FAILURE OR DEGRADATION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THOSE PROVISIONS SET FORTH ABOVE MAY NOT APPLY TO YOU.

Unauthorized Returns: Any return without a ran# produced by Slide Out Shelves llc.com is to be considered a forfeit of property and rights to said property. If shipment is refused and returned to shipper, slide out shelves llc reserves the right to charge to the original credit card any charges by the carrier to return the shipment plus handling charges. If Slide Out Shelves receives an unauthorized return, it is our option to accept and warehouse the return or to refuse the return. If we refuse the return, the customer is liable for contacting and retrieving the shipment at the customers cost. If Slide Out Shelves LLC accepts an unauthorized return from the carrier, we will warehouse the shipment for a total of thirty (30) days, after the thirty (30) day period, Slide Out Shelves will dispose of said property at their discretion. If the shipment is warehoused by Slide Out Shelves LLC the customer can claim the shipment by paying any shipping costs accrued plus a handling fee.

California Proposition 65


Attention California Residents: California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. 
The general Proposition 65 notice is as follows:

WARNING:  This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
In addition, there are specific warnings for the following specific products:

Buffing Compounds & Finishing Products
California requires the following notice on buffing compounds & finishing products that contain progesterone:
WARNING: This product may contain progesterone, a chemical known to the State ofCalifornia to cause cancer. Consult with your physician before using this product.

When placing any order on this website you are agreeing that you have read all measuring and installation guides pertaining to any custom made product and that you agree to hold Slide Out Shelves LLC and or any subsidiaries harmless for any and all misinterpretations whatever they may be.

Slide Out Shelves LLC reserves the right to refuse any order placed on this website by any individual or entity

All disclaimers are subject to change